Virtual Assistance
Administrative support, documentation, record management and workflow assistance.
AVAILABLE FOR REMOTE WORK
Smart support.
Better business.
I’m Sheila Marie A. Legaspi — a Virtual Assistant, Customer Service and Technical Support professional focused on reliable service, accurate work and great customer experiences.
10+YEARS EXPERIENCE
13TOOLS & PLATFORMS
5CAREER ROLES
S
✦ CUSTOMER
SUPPORT
SUPPORT
VA + TECH SUPPORT
✦
✦
VIRTUAL ASSISTANCE✦CUSTOMER SERVICE✦
TECHNICAL SUPPORT✦ADMINISTRATIVE SUPPORT✦
VIRTUAL ASSISTANCE✦CUSTOMER SERVICE✦
01 / ABOUT ME
Reliable by
experience.
Detail-oriented, people-focused and comfortable working across customer support, technical assistance and administrative operations.
My background includes data accuracy checks, client and account record maintenance, issue tracking, compliance review, escalation handling and back-office support.
I bring clear communication, problem-solving and consistent attention to detail to every task.
02 / WHAT I DO
Support that
gets things done.
Customer Service
Email, chat and call support with a strong focus on customer experience.
Technical Support
Troubleshooting, issue assessment, escalation handling and accurate resolutions.
Data & Compliance
Data entry, verification, account maintenance and detail-focused documentation.
03 / EXPERIENCE
Professional
journey.
Selected experience from my professional resume.
DME Serve Philippines Inc.
Outbound Sales Representative
Outbound sales outreach and patient account maintenance.
Neowork Philippines Inc.
Virtual Assistant / Administrative Support
Data accuracy checks, documentation review, account verification, issue tracking and client records.
Quantrics Ltd. Inc.
Customer Service & Technical Support Specialist
Customer inquiries, complex escalations, account and billing support, technical issues and case documentation.
Citi Bank
Customer Support & Sales Representative
Customer verification, loan application support, call review and compliance-focused record keeping.
Sutherland Global Services
Customer Service & Technical Support
High-volume customer support, technical assistance and back-office documentation for major client programs.
04 / TOOLS
Ready for
your stack.
Platforms and tools included in my professional toolkit.
Single ViewBCRISSalesforceIntercomAvaya
Five9AircallSlackShopifyGorgias
HubstaffSedonaRapid
05 / EDUCATION
BS in Information Technology
Ateneo de Naga University • 2007–2009
06 / CONTACT
Let's work
together.
Have a project, role or opportunity in mind? Get in touch and let's start a conversation.